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Managing Your Account

Profile Settings​

From the Profile page, you can update:

  • Name — your display name across the portal
  • Company — your company or organization name
note

Your email address cannot be changed after registration. Contact support if you need to change your email.

Changing Your Password​

  1. Go to Profile → Change Password
  2. Enter your current password for verification
  3. Enter your new password (minimum 8 characters)
  4. Click Save

Account Types​

Flavor Hub has four account types with increasing capabilities:

TypeDescription
CustomerDefault type. Licenses auto-provisioned, basic management.
DeveloperCan self-create licenses up to a configurable limit. Per-order management.
ResellerUnlimited license creation, client management, partner program access.
AgencyEverything Reseller has, plus Bulk Packs and Commitment Tiers.

Upgrading Your Account​

Customer → Developer​

Upgrade for free if you have:

  • An active subscription
  • At least one activated domain (license activated on a WordPress site)

Customer / Developer → Reseller​

Same requirements as above. Upgrading to Reseller automatically:

  • Creates your Partner profile
  • Generates a referral code (FLV-XXXXXX)
  • Takes you to the Partner Onboarding flow

Reseller → Agency​

Agency upgrade requires admin approval:

  1. Go to your Partner Dashboard
  2. Click Apply for Agency
  3. Your application is reviewed by our team
  4. You'll be notified when approved (or asked for more information)

You can check your application status on the partner dashboard at any time.

How to Upgrade

Go to Subscription → Upgrade Role and select your target role. The upgrade is instant (except Agency, which requires approval).

Orders & Refunds​

Viewing Orders (Developer+)​

From Subscription → Orders, you can see all completed payments with:

  • Payment date and amount
  • Linked licenses
  • Refund eligibility window

Cancelling an Order​

Cancel a specific order to revoke its linked licenses without requesting a refund. Useful if you created licenses by mistake.

Refunding an Order​

Request a refund for a specific payment within the refund window:

  • The payment is refunded via Viva Wallet
  • Linked licenses are automatically revoked
  • If the order was referred by a partner, the partner's commission is reversed

Session & Security​

  • Sessions use JWT tokens that automatically refresh
  • If you suspect unauthorized access, change your password immediately
  • For additional security, always log out from shared devices
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