Support Tickets
Flavor Hub includes a built-in support ticket system. All users with an account can create and manage support tickets.
Creating a Ticket
- Go to Support → New Ticket
- Fill in:
- Subject — brief description of your issue
- Product — select which product the issue relates to
- Priority — Low, Normal, High, or Urgent
- Description — detailed explanation of your issue
- Optionally attach files (see limits below)
- Click Submit
A unique ticket number is assigned (format: FH-XXXXX). You'll receive a confirmation email if auto-reply is configured.
File Attachments
You can upload files with your ticket or replies:
| Limit | Value |
|---|---|
| Max files per message | 3 |
| Max file size | 5 MB per file |
| Allowed types | JPEG, PNG, GIF, WebP, SVG, PDF, TXT, CSV, ZIP, JSON |
Managing Tickets
Viewing Tickets
Go to Support to see all your tickets. Filter by status:
- Open — waiting for response
- In Progress — being handled by the team
- Resolved — answered/fixed by the team
- Closed — closed by you or the team
Replying to a Ticket
Click on a ticket to view the conversation. You can:
- Reply with additional information or follow-up questions
- Attach files to your reply
- If a resolved ticket is replied to, it automatically reopens
Closing a Ticket
Click Close Ticket when your issue is resolved. Closed tickets can still be viewed in your history.
Notifications
- You receive email notifications when the support team replies to your ticket
- The admin team is notified when you create or reply to a ticket
tip
Include as much detail as possible in your initial ticket — WordPress version, PHP version, error messages, and screenshots help us resolve your issue faster.