Order Management
Order Lifecycle
Orders follow this status workflow:
Pending → Processing → Shipped → Completed
↘ Cancelled
↘ Refunded
| Status | Description |
|---|---|
| Pending | Order placed, awaiting payment |
| Processing | Payment received, preparing for shipment |
| Shipped | Order has been dispatched |
| Completed | Order delivered successfully |
| Cancelled | Order cancelled by customer or admin |
| Refunded | Payment returned to customer |
Viewing Orders
Navigate to eCommerce → Orders to see all orders with:
- Order number and date
- Customer name and email
- Payment method and status
- Order total
- Current status with color coding
Order Details
Click an order to view:
- Items — Products ordered with quantities and prices
- Customer Info — Billing and shipping addresses
- Payment — Payment method, transaction ID
- Shipping — Shipping method, tracking number
- Notes — Internal notes and status change history
Updating Order Status
- Open the order detail page
- Select the new status from the dropdown
- Optionally add a note
- Click Update
Status changes are logged automatically with timestamps.
Shipping & Tracking
When changing status to Shipped, you can:
- Enter the tracking number
- Select the courier (ELTA, ACS, or custom)
- The customer receives a notification with tracking info
info
If you have ELTA or ACS courier integration configured, you can create shipping vouchers directly from the order page.