Order Management

Manage every order from eCommerce → Orders. Each order tracks three things independently:

• Order Status — where the order is overall.
• Payment Status — whether you've been paid.
• Fulfillment Status — whether the goods have been prepared and shipped.

Keeping these separate means you can, for example, mark an order Paid while it's still Unfulfilled.

Order Status

Status	Meaning
Pending	Order placed, awaiting payment.
Processing	Being prepared.
On Hold	Paused (e.g. awaiting confirmation).
Completed	Finished.
Cancelled	Cancelled by the customer or you.
Refunded	Payment returned to the customer.
Failed	Payment or checkout did not complete.

Payment Status can be Unpaid, Paid, Partially Paid, Refunded, or Partially Refunded.

Fulfillment Status can be Unfulfilled, Partially Fulfilled, Fulfilled, Shipped, or Delivered.

Viewing Orders

The Orders list shows the order number, customer, the three status columns, total, and date. You can:

• Filter by order status, payment status, or fulfillment status.
• Search for a specific order.
• Change any status directly from the list using the dropdowns in each row.

Creating an Order Manually

To record a phone or in-person sale, click Create Order, add the customer's details, add products, choose a shipping method, and save. The order then behaves like any other.

Order Details

Click an order to open its full view, where you can:

• Edit items — add or remove products and adjust quantities.
• Edit the billing and shipping addresses.
• Set the three statuses for the order.
• Add Admin Notes — internal notes only you and your team can see.
• Read the Customer Note and any custom checkout fields the customer submitted.

The order summary on the right keeps a running total (items, shipping, discount, tax, grand total).

Updating Order Status

You can update a status in two places:

1. From the list — pick a new value in the row's dropdown; it saves immediately.
2. From the order detail view — change the status, then save your changes.

Shipping & Tracking

If you've set up a courier (Geniki Taxydromiki, ELTA, or ACS — see Shipping & Couriers), the order detail view lets you handle delivery without leaving the page:

1. Create a voucher — generates the shipping voucher and its tracking number.
2. Print Label — opens the printable shipping label.
3. Track — shows the latest tracking events for the shipment.
4. Cancel — cancels the voucher if you need to (where the courier supports it).

The courier is detected automatically from the order's shipping method, and you can override it before creating the voucher.

info

Couriers must be enabled and connection-tested under eCommerce → Settings → Courier before they appear here. See Shipping & Couriers for setup.