Shipping & Couriers
Your store handles shipping in two places:
- eCommerce → Settings → Courier — connect a courier so you can print shipping labels (vouchers) and track parcels straight from an order.
- eCommerce → Shipping — set up shipping zones and rates, so customers are charged the right amount at checkout.
You can use one without the other: charge a flat rate without a courier account, or connect a courier just for labels and tracking. This page covers both.
Built-in couriers
Three Greek couriers are built in:
- Geniki Taxydromiki
- ELTA Courier
- ACS Courier
Once connected, each one lets you create a shipping voucher for an order, print the label as a PDF, and track the parcel — all from the Orders screen.
Geniki Taxydromiki is fully production-ready. ELTA Courier and ACS Courier are marked Beta in your dashboard: the integration is complete but still being validated against live courier accounts, so a voucher may occasionally fail. Test thoroughly before you rely on them for real shipments.
Connect a courier
- Go to eCommerce → Settings → Courier.
- Find the courier you want and switch on its Enable toggle.
- Choose the Mode — Test while you set things up, Production for real shipments.
- Enter the credentials for that courier (see the reference below). You get these from the courier when you open a business account with them.
- Click Save Courier Settings.
- Click Test Connection. You need to see a success message before the courier can be used.
A courier only appears as a shipping option (and as a voucher provider on your orders) after it is both enabled and successfully tested. If you don't see it, go back and run Test Connection again.
Courier settings reference
Geniki Taxydromiki
Ready for production use.
| Setting | What it is |
|---|---|
| Username | Your Geniki API username |
| Password | Your Geniki API password |
| API Key | Application key (a UUID) provided by Geniki Taxydromiki |
| Default Weight (kg) | Used when a product has no weight set |
| Print Format | A4 Booklet, A5 Sticker, or Zebra ZPL (thermal) |
| Auto-close Time | Time of day to finalise the day's parcels, e.g. 16:00 (leave empty to finalise manually) |
| Charge Type | Who pays the shipping — Sender pays or Receiver pays |
ELTA Courier
| Setting | What it is |
|---|---|
| User Code | Your 7-digit ELTA code (e.g. 0001234) |
| Password | Your ELTA password |
| Default Weight (kg) | Used when a product has no weight set |
| Print Format | A4 Label or A6 Label |
| Default Service | Standard, Cash on Delivery, or Saturday Delivery |
| Charge Type | Sender pays or Receiver pays |
ELTA currently runs in Test mode while its secure live connection is being finalised. Also note: cash on delivery isn't available in ELTA test mode, and an ELTA voucher can't be cancelled from your store — contact ELTA directly to cancel one.
ACS Courier
| Setting | What it is |
|---|---|
| API Key | The AcsApiKey value from ACS — required in every mode, including Test |
| Company ID | Your ACS company ID |
| Company Password | Your ACS company password |
| User ID | Your ACS user ID |
| User Password | Your ACS user password |
| Billing Code | Your ACS billing / customer code (e.g. 2ΑΘ999999) |
| Default Weight (kg) | Used when a product has no weight set |
| Print Format | Laser A4 or Thermal 10×10 |
| Charge Type | Sender pays or Receiver pays |
| Auto Pickup List | ACS needs a pickup list to finalise vouchers. Choose Auto-issue on voucher creation to do this automatically, or Disabled (manual) to issue it yourself later |
In Test mode ACS uses demo credentials for every field except the API Key — you still need a valid API Key from ACS even to test. Every ACS voucher must be included in a pickup list before it can be collected; turn on Auto Pickup List if you'd like this handled for you.
Print labels and track shipments
Once a courier is connected, you work with parcels from the order itself:
- Go to eCommerce → Orders and open an order.
- In the courier panel, choose the courier (only connected, tested couriers appear) and, if needed, adjust the weight, number of pieces, cash-on-delivery amount and any comments.
- Click Create Voucher. The order now shows a tracking number.
- Use Print Label to open the shipping label as a PDF, Track to see the latest delivery status, and Cancel Voucher if you need to void it.
The courier is suggested automatically from the shipping method on the order, but you can pick a different one before creating the voucher.
Shipping zones and rates
Shipping charges are set per zone — a group of countries with their own rates. Go to eCommerce → Shipping to manage them.
Create a zone
- Click Add Zone.
- Give it a name (for example, Greece or Europe).
- Select the countries it covers. Leave this empty to create a catch-all Rest of World zone.
- Keep the zone Active and save.
Add rates to a zone
Open a zone and click Add Method. Choose a method type:
- Flat Rate — a single charge. The cost can be a fixed amount, a percentage of the cart, per item, or per weight.
- Free Shipping — no charge. Optionally set a minimum order amount so it only applies above that total (leave empty for always free).
- Local Pickup — the customer collects the order; add your pickup address.
- Table Rate — different costs for different ranges. Choose whether to calculate by weight, number of items or order total, then add rows of From / To / Cost.
- Geniki Taxydromiki, ELTA Courier, ACS Courier — courier-based rates. These appear only after the courier is connected and tested. You can set pricing rules the same way as a table rate, plus optional surcharges for cash on delivery and island deliveries, and a base cost used when no rule matches.
Setting free shipping just above your current average order total encourages customers to add one more item to qualify.
What you need a license for
Courier integrations and the advanced rate methods (table rate and courier rates) are included on both the Starter and Business plans — you just need an active license. If a shipping method shows a License Required badge, activate your license from eCommerce → License and it will unlock.
Basic flat-rate, free-shipping and local-pickup methods are always available.