Managed Model

The Managed model is designed for web agencies and freelancers who build and maintain client websites. Instead of earning commissions on referrals, you buy licenses at a discount and manage everything for your clients.

How It Works

1. You create sub-client accounts for your customers
2. You purchase licenses at a discounted rate (your clients never interact with Flavor Hub)
3. You activate licenses on client domains
4. You handle all support and management for your clients

Discount Rates

Tier	Discount	Card-on-File Extra Discount
Certified	25% off RRP	+5% (configurable, capped at 50% total)
Premium	30% off RRP	+5% (configurable, capped at 50% total)

Card Savings

Having a card on file gives you an extra discount on all purchases. See Card Management below.

Billing Modes

After selecting the Managed model, you choose a billing mode:

Prepaid

• Pay upfront for each license via Viva Wallet checkout
• Discounted price applied automatically at checkout
• No credit risk — each purchase is paid for immediately
• Best for: partners who prefer pay-as-you-go

Credit (Net-30)

• Create licenses instantly without paying at the moment of creation
• All licenses are tracked on a monthly draft invoice
• Invoices are finalized on the 1st of each month with a 30-day payment term
• A credit limit is enforced (default: EUR 5,000, adjustable per partner)
• Best for: high-volume partners who prefer consolidated billing

Credit Mode Requirements

Credit mode requires a card on file. If you remove your card while on Credit mode, you're automatically switched to Prepaid.

Switching Billing Modes

You can switch between Prepaid and Credit:

• Prepaid → Credit: Allowed if you set up a card on file
• Credit → Prepaid: Blocked if you have unpaid invoices

Adding Sites (Creating Licenses)

Prepaid Mode

1. Go to Subscription → Add Site
2. Choose the bundle (Starter, Business, or Theme Only)
3. Optionally target a specific sub-client
4. Complete the Viva Wallet checkout (discounted price)
5. Licenses are created and assigned

Credit Mode

1. Go to Subscription → Add Site
2. Choose the bundle and target client
3. Licenses are created immediately — no checkout
4. The charge appears on your next monthly invoice

Invoices

View your invoices at Partner Dashboard → Invoices. Each invoice shows:

• Period — the month covered
• Line items — each license created, with product, bundle, and amount
• Subtotal — total before discount
• Discount — your partner discount applied
• Total — amount due
• Status — Draft, Sent, Paid, or Overdue
• Due date — 30 days after invoice finalization

Auto-Charge

If you have a card on file, invoices are automatically charged when finalized. No manual payment needed.

Overdue Invoices

Unpaid invoices past the grace period (default: 15 days after due date) may result in:

• Automatic license revocation
• Partner account suspension

License Upgrades (Credit Mode)

You can upgrade client licenses from Starter to Business:

1. Go to the license upgrade flow
2. The upgrade is pro-rated (remaining days × price difference)
3. Your partner discount is applied
4. The charge is added to your current monthly invoice

License Renewal

All managed licenses are annual (1 year from creation). Renewals are handled automatically:

How Auto-Renewal Works

30 days before expiry, the system checks each license in this priority order:

1. Pack credits available? → Auto-consume 1 credit (same bundle), extend +1 year. Free.
2. No credits → Invoice-based: A renewal line item is added to your current month's draft invoice
3. You receive an email notification listing which licenses are renewing
4. When the invoice is paid (auto-charged or manual), each license is extended by 1 year from its original expiry date

Renewal Pricing

Renewals use the same partner discount as new purchases:

• Base discount per your tier (Certified/Premium)
• Card-on-file bonus (if applicable)
• Same RRP per bundle (Starter/Business)

What If I Don't Pay?

Scenario	Result
Card on file → auto-charged successfully	License extended automatically
Card on file → charge fails	Invoice becomes "Sent", you have 30 days to pay manually
No card on file	Invoice is "Sent", you pay manually within 30 days
Invoice overdue > 15 days (45 total)	License revoked, partner suspended

Multiple Licenses

If you have licenses created on different dates during the month, each renewal appears as a separate line item on your invoice. They renew based on their individual expiry dates.

Card Management

Setting Up a Card

Option 1: Use existing subscription card

• If you have a card saved from your subscription, you can link it to your partner profile with one click

Option 2: Add a new card

• A small verification charge of EUR 0.30 is processed via Viva Wallet
• After verification, the card is stored securely for future charges

Removing a Card

• Go to Partner Dashboard → Remove Card
• Requires: no unpaid invoices
• If on Credit mode, you're automatically switched to Prepaid (Credit requires a card)

Card Benefits

Having a card on file provides:

• Extra discount on all purchases (default: 5% additional)
• Auto-charge for Credit mode invoices
• Seamless billing — no manual payment steps